Set just blocks from the beach, with ocean views from every room and a hot tub on the back patio, this 3-bed 3-bath rental is pure beachside bliss in Summerland.
Estacionamiento gratuito en los alrededores
Televisión por cable
Reglas de la casa
No se admiten mascotas
La hora de llegada es a partir de las 15:00
Salida antes de las 10:00
TL;DR: Do not book this property or any other property managed by TURNKEY. They have unresponsive / non-proactive customer service when trying to correct an error in their system. Positive reviews to Airbnb for acknowledging the issue and providing a 50% refund. This property …
Respuesta de Cassie:
Hi Mike, Thank you for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration with the confusion regarding your reservation. It appears that the dates for your stay were incorrectly input into our system by one of our Guest Experience Agents at the time of booking. Please be assured that measures have been put in place to prevent similar problems from reoccurring. However, we would like to note that the home was never double-booked at any point. Due to the recent mudslides in the Montecito area, both north and southbound freeways leading to this property were shut down, which made access impossible at the time. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
Enero de 2018
We could not have been more pleased with the selection of this location. Our group of 8 high school friends had a wonderful visit recalling our shared memories of more than 50 yrs. We also shared some lovely meals, super wine, and your wonderful Sta. Barbara area weather. Th…
TurnKey, while I am sure they mean well and the house was great, the TURNKEY service is overbearing. There were signs posted all around the house not to make noise after 9pm or they will charge us. Instructions said we were EXPECTED to start the wash for the towels, throw our t…
Respuesta de TurnKey:
Hi Matt, Thank you for taking the time to leave us this feedback. We're glad to hear that you enjoyed the home, but are sorry to hear if you felt our service was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service and it is our hope that all guests have hassle-free, enjoyable stays in our properties. Please know that our policies are put in place to ensure the best experience for our guests, homeowners, and surrounding neighbors. While we appreciate whenever guests can help our Housekeeping Teams with tasks such as starting the dishwasher or a load of towels in the washer, these tasks are by no means required. Please be assured we will review the wording of our instructions and make sure updates are made, as needed. With regards to the email you received regarding the tablet, our devices generate automatic emails whenever they are unplugged since our Housekeeping Teams use them to document each clean conducted between guests’ stays. Also, our guest hotline is available 24-hours-a-day with TurnKey agents ready to help with anything from questions about our homes, to booking a reservation, to issues that may come up during or after a stay with us. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
Septiembre de 2017
Great views! Large space! Great for a family! Please beware check out time is 10 am!
Índice de respuesta: 100%
Tiempo de respuesta: en menos de una hora
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