I found your “private feedback” much more constructive and genuine.
When you & Scott arrived, I was very candid that we experienced damage from Hurricane Harvey, and had challenges with getting contractors out to fix things due to more expensive jobs in Houston (like rebuilding houses). Scott, being in the construction industry AGREED with me that this a major challenge when I specifically pointed out sheetrock damage and the bathroom light fixture. At that time you both seemed very understanding.
I agree on some of your points; others, not at all:
I agree with you on the door latch, bathroom door sticking, and obviously the light fixture falling off: Bedroom door does close, but not as easily as it should; the bathroom door sticking on the tile floor; I will meet you halfway on the hot water in the vanity (you said no hot water at all, but I turned it on and it took 17 seconds to get hot water- too much time). I adjusted the water heater and solved that.
Here is where I disagree: no one has ever complained about the beds. Yes everyone has a different description of comfort, but out of the 20+ people who’ve slept on that bed, yours is the only complaint. You said the TV room was 10 degrees warmer. Not so, no more than 2 degree difference. It was 28 degrees on the nights you were here and the thermostat (right outside the bedroom door) was set at 65 degrees, if you were cold why didn’t you just turn the heat up? I was here the entire time you were in the house, but you never voiced any concerns. I would have been happy to address.
When you were leaving, I asked how did you enjoy the weekend? It was then that you told me about the light fixture falling, nothing else. I am sorry you had a disappointing experience.